Customer contact management
Dave gives some brief examples and case studies
Dave outlines technical aspects of our Subscription management system
Our Customer Contact Management System is the most advanced on the market.
Manage Customer Contacts through the communication channel of the customer's preference and then allow proactive (push) communications to the customer. This is the biggest problem the Library has to solve today, in our oppinion,
You can communicate with the customer through the communications channel the customer prefers. (Because a Millennial does not use email, they use SMS, seniors like their phone called so they can use Voice Mail, etc)